Since our founding in 2004, Service de gestion documentaire France Longpré (SGDFL) has strived to be a company that is high-performing, innovative and people-centred. Achieving ISO 9001 marked a decisive turning point—structuring our growth, enhancing our processes and strengthening our position as a leader in document management in Quebec.
ISO 9001 is an international quality management standard used by over one million organizations worldwide. It is based on a number of fundamental principles, including customer focus, the process approach, evidence-based decision making, leadership and continuous improvement.
The purpose of ISO 9001 is to help businesses deliver products and services that meet expectations while optimizing internal efficiency and adaptability.
SGDFL is ISO 9001 certified by MSECB, a recognized and accredited certification body. Annual audits are conducted by an impartial external auditor whose strict attention to detail provides guidance in improving our practices.
ISO 9001 certification has enabled us to implement clear, well-documented and cross-functional processes across all our services to clients:
These processes are supported by dynamic dashboards tracking client satisfaction, deadlines, resource allocation, project progress and trends in non-conformities. This information directly informs our management committee’s work.
SGDFK has integrated ISO 9001 into its own practices and provides support to organizations seeking ISO 9001 certification. Our procedure and compliance experts can help you document your processes, clarify roles, develop practical tools and bring your practices in line with existing systems.
We believe all organizations, regardless of size, should have access to quality. Even without certification, simple practices—such as documenting processes, standardizing forms and identifying risks—can profoundly transform the way a business is run.
« We don’t just deliver services: we guide our clients through their own transformation. And this focus on people is what makes the real difference.»
— France Longpré, Presidente
With ISO 9001 as a foundation, we are continuing to grow sustainably, innovate and make a positive contribution to our community.
